Shipping Policy

When you place an order with [Julboo, you're agreeing to the shipping terms outlined below. Here you'll find everything you need to know about how we prepare, ship, and deliver your orders.

All estimated/typical delivery times are based on real data from previous orders. They are approximate times for reference only.

Shipping cost	Free on every order
Order cut-off time	12:00 AM EST
Handling time	1–5 business days (Monday–Friday)
Transit time	1–5 business days (Monday–Friday)
Total estimated delivery	2–10 business days (Monday–Friday)
Delivery area	United States only

Processing time

Order processing  typically takes 1-5 business days.Orders placed after the cut-off time (12:00 AM EST) will be processed the following business day.

Once processing is complete, we’ll ship your order promptly.

Shipping Time

Please note this:

• The delivery time is affected by public holidays, as manufacturers and courier companies have limited operations. This is beyond our control. Ordinary operations resume immediately after each public holiday.
• Incorrect address information and other problems can lead to delayed delivery.

Tracking your order

When your items are shipped, you should receive a notification from us via email with a tracking number.

If you haven't received anything like this, or if the tracking number doesn't work, no problem. Contact us and we'll fix it!

Carriers

For our US customers, we use UPS and USPS.

Change your address

We cannot change the delivery address once the order has been sent. If you wish to change the place of delivery, you can contact us within 24 hours of placing the order at support@julboo.com or call us on +31 6 10588864. Please note that we process and ship orders within one working day of placing the order.

Cancellations

If you change your mind before you receive the order, we can accept cancellations at any time before the order is shipped. For more details, please review our Return and Refund Policy if the order has already been shipped.

Unexpected delays

Delivery may take longer than the standard delivery times stated here. Please contact us if your package is taking TOO long (and outside the recommended delivery time) and we will help you resolve any issues we have control over!

Damaged packages

If you discover that a package is damaged during transport, you must reject the package from the delivery and contact our customer service. If the package has been delivered without you being present, please contact customer service to find out what to do next.

Contact Us

If you have any further questions, feel free to contact us at:

Email: support@julboo.com
Phone: +31 6 10588864

Office Address:
GT Ecom B.V.
Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, Netherlands
Chamber of Commerce number: 82232393
VAT number: NL862386780B01

Opening Hours:
Monday–Friday: 8:00 AM–6:00 PM EST
Saturday–Sunday: Closed
Public Holidays: Closed