Return and Refund Policy

By placing an order with Julboo, you agree to the terms below. We've created these policies to make sure you're clear about our discount rules and return procedures. These terms apply to domestic orders within the United States.

Summary

Return window	14 days from delivery
Return shipping costs	You do, unless we made a mistake or the item arrived damaged
Refund timeframe	10 business days once we receive your item
Refund method	Original payment method
Exchanges	Yes, subject to stock
Faulty or damaged goods	Free replacement or refund, and we cover the return postage

14-Day Return Policy

We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

Return Conditions

If you wish to return an item, it must be in the same condition as you received it: unused, with tags, and in its original packaging.

Items that show clear signs of use, are not in their original condition, are damaged, or are missing parts not due to our error, cannot be returned. Items returned more than 14 days after delivery will not be accepted.

Return Process

Want to return an item? Follow these steps:

1. Please contact our customer service within 14 days of receiving your order at support@julboo.com.
2. Once your return is approved, our support team will then send you a return form and a return address.
3. When shipping your return item, it is required to use a tracked shipping option.
4. Send us your tracking number once the return item is on its way.

Important: Returns sent without prior contact will not be accepted.

Return Shipping Costs

• The customer is responsible for the return shipping costs.
• Exception: If you received an incorrect or damaged item, we will cover the return shipping costs and email you a prepaid return label you can easily download and print.
• We do not charge restocking fees.

Refunds

We will notify you once we've received and inspected your return and let you know whether the refund has been approved. If approved, you'll be automatically refunded via your original payment method within 10 days.

We cannot refund shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

Contact Us

If you have any further questions, feel free to contact us at:

Email: support@julboo.com
Phone: +31 6 10588864

Office Address:
GT Ecom B.V.
Betuwehaven 8, Nieuwegein, Utrecht, 3433 PV, Netherlands
Chamber of Commerce number: 82232393
VAT number: NL862386780B01

Opening Hours:
Monday–Friday: 8:00 AM–6:00 PM EST
Saturday–Sunday: Closed
Public Holidays: Closed